Like many people, my computing time is shifting from my PC to my phone (many young people are skipping the PC step altogether). What's bothersome about the phone is that it's slow to handle all my communications. Some people communicate via SMS, some via email, and still others via IM so I end up having to toggle between programs on the phone checking for messages which is inefficient. SMS, IM and email are similar in that they're just a blast of words sent between people. I shouldn't have to launch multiple programs to send and receive them - it should all happen in one place.
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